Content & Community Guidelines

1. Purpose

These Content & Community Guidelines define acceptable use of MyJansevak.

They are designed to:

• Maintain respectful civic engagement
• Prevent misuse of the complaint system
• Ensure compliance with Indian laws

These guidelines operate in conjunction with:

• Terms of Service
• Privacy Policy
• Grievance Redressal Policy

2. Platform Nature (Important Disclaimer)

MyJansevak is a technology intermediary platform.

• Content (including complaints, comments, and updates) is user-generated
• The Platform does not independently verify all submissions
• Views expressed by users do not represent the Platform

As per:

👉 Information Technology Act, 2000 (Section 79 – Safe Harbour)

3. Acceptable Use

Users may use the Platform to:

• Submit genuine civic complaints
• Share factual, verifiable information
• Communicate respectfully with leaders
• Track public issue resolution

4. Prohibited Content

The following content is strictly prohibited:

4.1 Defamation & False Allegations

• False accusations against any individual or leader
• Unverified claims presented as facts
• Content harming reputation without evidence

(Refer: Defamation under Indian law)

4.2 Hate Speech & Abusive Content

• Content targeting religion, caste, gender, or community
• Threats, harassment, or abusive language
• Incitement to violence

4.3 Political Manipulation & Election Influence

• Campaign messaging or political propaganda
• Election-influencing communication
• Paid or coordinated political promotion

Users must comply with:

👉 Representation of the People Act, 1951

4.4 Misinformation & Misleading Content

• Fake news
• Edited or misleading media
• Incorrect data intended to mislead users

4.5 Spam & Misuse

• Repeated or irrelevant complaints
• Promotional or commercial spam
• Automated or bot-generated submissions

4.6 Impersonation

• Pretending to be another individual, leader, or authority
• Fake profiles or identity misuse

4.7 Privacy Violations

• Sharing personal data without consent
• Posting phone numbers, addresses, or sensitive information

4.8 Illegal Content

Any content violating Indian laws, including but not limited to:

👉 Information Technology Act, 2000

👉 Bharatiya Nyaya Sanhita, 2023

5. Complaint Submission Rules (VERY IMPORTANT FOR YOUR PLATFORM)

To maintain credibility:

• Complaints must be genuine and based on real issues
• Users should provide accurate details
• Supporting evidence is encouraged

Not Allowed:

• Political targeting
• Personal vendetta complaints
• Fake or mass-generated complaints

6. Verification & “Verified Profile” Clarification

• “Verified” status only confirms identity and consent
• It does not imply endorsement, credibility, or correctness of claims

7. Moderation & Enforcement

MyJansevak reserves the right to:

• Review, edit, or remove content
• Suspend or terminate accounts
• Restrict access to features

Moderation may be:

• Automated
• Manual
• Based on user reports

8. Reporting Violations

Users can report content through:

• “Report” button on Platform
• Email: support@myjansevak.com

All reports will be handled as per the Grievance Redressal Policy.

9. Consequences of Violations

Violations may result in:

• Content removal
• Warning to user
• Temporary suspension
• Permanent account termination
• Legal action (if required)

10. False Complaints & Abuse

Submitting false or malicious complaints may lead to:

• Account suspension
• Restriction from submitting future complaints
• Legal consequences

11. Platform Responsibility Limitation

As an intermediary:

• MyJansevak does not guarantee accuracy of all user content
• We act upon receiving valid complaints or legal notice
• We follow due diligence under applicable law

12. Compliance with Government & Legal Orders

We may remove content or share data when required by:

• Court orders
• Government authorities
• Law enforcement agencies

13. Updates to Guidelines

These Guidelines may be updated periodically. Continued use of the Platform constitutes acceptance.