Privacy Policy

1. Introduction

This Privacy Policy explains how MyJansevak collects, uses, processes, and protects personal data.

This Policy is governed by applicable Indian laws, including:

👉 Digital Personal Data Protection Act, 2023

By using the Platform, you consent to the collection and use of data as described in this Policy.

2. Categories of Data Collected

2.1 Leader Data

A. Non-Verified Profiles

We collect data from publicly available sources, including:

• Election affidavits
• Government websites
• Public records and news sources

B. Verified Profiles

Includes:

• All public domain data
• Additional data voluntarily provided or published by the profile owner
• Data submitted via dashboard access

Verification confirms identity and consent but does not imply endorsement or accuracy.

2.2 Citizen Data

We collect limited personal data from citizens:

• Name
• Mobile number
• Email address
• Area/location

2.3 Local Body Data

We collect publicly available information from:

• Official government websites
• Local authority records

3. Purpose of Data Processing

We use collected data for:

Core Platform Services

• Profile creation and display
• Complaint registration and tracking
• Communication between citizens and leaders

Communication

• Notifications related to complaints
• Updates from subscribed leaders

Platform Improvement

• Analytics and performance monitoring

Marketing & Awareness

• To promote the Platform and increase usage
• Only where permitted under applicable law

4. Legal Basis for Processing

We process personal data based on:

• Consent (for citizens and verified users)
• Legitimate use of publicly available data
• Compliance with legal obligations

As per the Digital Personal Data Protection Act, 2023.

5. Data Sharing & Third Parties

We may share data with:

Service Providers

• ChatSevak (WhatsApp integration)
• Hosting and infrastructure providers

Messaging Services

• WhatsApp Business API provided by Meta Platforms

Important:

• Messaging charges are billed directly by Meta
• Third-party providers operate under their own privacy policies

We do not sell personal data to third parties.

6. WhatsApp Communication & Consent

By using features involving WhatsApp:

• Users consent to receive communication via WhatsApp
• Messages may include:
  • Complaint updates
  • Leader communications
  • Platform notifications

Users may opt out by:

• Unsubscribing through provided options
• Contacting us via email

7. Data Retention

We retain data only as long as necessary for:

• Platform functionality
• Legal compliance
• Dispute resolution

Data may be deleted, anonymized, or archived after its purpose is fulfilled.

8. User Rights (Important)

Under applicable law, users (Leaders and Citizens) have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of personal data

9. Data Deletion Requests

Users may request deletion of their data by contacting: support@myjansevak.com

Upon receiving a request:

• We will verify identity
• Process within reasonable timelines
• Retain data only if legally required

10. Data Security

We implement reasonable technical and organizational measures to protect data, including:

• Secure servers
• Access controls
• Encryption where applicable

However, no system is completely secure.

11. Cookies & Tracking

We may use cookies and similar technologies for:

• Session management
• Analytics
• Improving user experience

Users may control cookies through browser settings.

12. Children’s Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors.

13. Grievance Redressal

In compliance with:

👉 Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Users may raise privacy-related concerns via: support@myjansevak.com.

(Grievance Officer details to be updated separately)

14. Changes to Privacy Policy

We may update this Policy from time to time. Continued use of the Platform constitutes acceptance of updates.

15. Contact Information

For any privacy-related queries: support@myjansevak.com